Explanation videos taking too long to upload or not at all?

OG bear7OG bear7 Member
in Technical Problems 33 karma

Why are the explanation videos taking too long to upload or not at all? Thanks

Comments

  • Cherry - Student ServiceCherry - Student Service Member Administrator Student Services
    1714 karma

    Hi there,

    Sorry for the trouble. I tried to reproduce the issue, but I was not able to. The Explanations Videos loaded immediately and I was able to play the entire video. I am using Mac with the Chrome browser.

    Are you having trouble loading all Explanation Videos on our site? Or is there a particular video not loading for you?

    However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:

    1.Change your video player to a more compatible one. Here’s how:

    Go to Account settings (https://classic.7sage.com/account/)
    Under Profile Settings
    Tap on the drop-down menu under Video Player
    Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:

    image

    2.Use a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.

    I hope this helps! Let us know if you are still having trouble.

  • OG bear7OG bear7 Member
    33 karma

    Thank you, yes that helped!)
    Best Regards!)

Sign In or Register to comment.