Video Explainers not playing?

dpgold24dpgold24 Core Member
in Technical Problems 32 karma

Hi all,

have never had this issue but my videos explainers will play then stop at 3 seconds in. if it does come back in, it's audio only and the visual on screen remains frozen. The only thing I have changed recently was downloading the proctor u chrome plugin yesterday for my test. Have tried clearing browser data, incognito, disconnecting airpods, etc. Any ideas on how to fix? Thank you!

Comments

  • Cherry - Student ServiceCherry - Student Service Member Administrator Student Services
    edited August 2022 1711 karma

    Hi @dpgold24

    Sorry for the trouble. I tried to reproduce the issue, but I was not able to, the Video Explanations that I accessed are loading properly on my end without any issues, I am using Mac on Chrome. Please see the sample GIF below:

    image

    However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:

    1.Change your video player to a more compatible one. Here’s how:

    Go to Account settings (https://classic.7sage.com/account/)
    Under Profile Settings
    Tap on the drop-down menu under Video Player
    Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:

    image

    2.Use a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.

    I hope this helps! Let me know if you are still having trouble.

  • YoussefYoussef Core Member
    9 karma

    Yes i had the same issue, just press the back button on your browser then quickly click the forward button and it should work.

  • dpgold24dpgold24 Core Member
    32 karma

    Thank you both! Restarted my computer & the issue was resolved ¯_(ツ)_/¯

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