Videos not loading

Comments

• Cherry - Student Service Member Administrator Student Services

  March 2023 1714 karma

  @corporatebaddie I am so sorry for the trouble! I just tried to load a video lesson from the Syllabus and an explanation video and unfortunately, I was not able to reproduce your issue. The video loaded immediately and I was able to play the entire video. I am using Mac with the Chrome browser.

  Please see sample GIFs below:
  
  

  Are you having trouble loading all the videos on our site? Or is there a particular video not loading for you?

  However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:

  Change your video player to a more compatible one. Here’s how:

  1. Go to Account settings (https://classic.7sage.com/account/)
  2. Under Profile Settings
  3. Tap on the drop-down menu under Video Player
  4. Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:

  

  Alternatively, you can also try using the Basic player for maximum compatibility.

  You can also try using a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.

  Let me know how it goes. I am here to help!