upgraded but no access

jyou0221jyou0221 Alum Member
edited August 2014 in Technical Problems 10 karma
Hi

I paid for my upgrade yesterday (its been about 24 hours) but it seems that I cannot access the Starter level material. I worked through a lot of the free stuff so I have been anxious to start. Does it take a while for the account to recognize that I already upgraded?

Comments

  • ENTJENTJ Alum Inactive ⭐
    3658 karma
    It should be immediate. Are you sure the payment went through?
  • jyou0221jyou0221 Alum Member
    10 karma
    Yes. I was charged on my bank account and got an email receipt as well...
  • LOLSATWINNERLOLSATWINNER Free Trial Member
    edited August 2014 6 karma
    You could send a email to Alan via the website contact page. He will be glad to help you for solving the problem very soon.
  • J.Y. PingJ.Y. Ping Administrator Instructor
    14580 karma
    Hey, sorry about that! I manually fixed this.
  • jyou0221jyou0221 Alum Member
    10 karma
    Yes. Thank you JY!
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