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Alan Cheuk-2
About
- Username
- Alan Cheuk-2
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Comments
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Some 7Sagers have been reporting that switching browsers has also been helpful when clearing cache/cookies doesn't work.
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Thanks for letting me know Joe! I just put out another patch would should further reduce the 502 errors. We're talking with our service providers to figure out everything we can do to eliminate these error messages. From what we've seen so far,…
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Hey everyone, sorry again for this problem. I thought we had it licked with the last round of changes - it's really hard for us to know when we have it completely fixed because it happens randomly and intermittently. I just pushed out another fi…
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Oh sorry, I wasn't being very clear! Unlike the website, we can't push out fixes that propagate to you all in a matter of minutes. Every update has to be approved by Apple, which can take 1-2 weeks or more. And once it's approved, your iPhone/iPa…
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I fixed it so that loading the app doesn't interrupt music anymore. Hitting Start on the Proctor will still, as expected, stop your music. I also put in some basic interruption handling, so that the proctor temporarily pauses if there is a call, a…
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Thank you for letting me know Kasianjj - back to the drawing board!
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I tracked down my most promising lead and tried putting out a fix a moment ago. Since I can't reproduce it on my computer, I can't tell if the fix works... Please help me out by trying the site out again and let me know if the fix helps!
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Hey everyone, thanks for letting us know about this and I'm really sorry for the trouble! I've been trying to reproduce this problem since yesterday. I managed to reproduce it once, but can't get it to occur again which makes it really hard for me…
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That's great, thanks for letting me know!
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Thanks for letting us know about that! I see what you mean - the time limit wasn't show up until you refresh the page. I fixed it so it should work properly now! You may need to do a force refresh (cmd+shift+r or ctrl+f5) to clear your cache s…
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The data is from Law School Transparency (lstscorereports.com/national/admissions/). Strange that the data on LSN is different...
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Hey Michelle, the chart should work now. Sorry for the delay, I completely rebuilt the charts so that they are line charts now, and it took a while.
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Hey thanks for letting us know! I've been working on it, but this one is proving to be a tough nut to crack, so it may take a while. Thanks for telling me it's Safari that's the problem, that saved me a lot of trouble I'll let you know when it's…
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Hey there, sorry for the video problems. The main video player hasn't changed since last year, so it shouldn't be behaving differently... Perhaps you are using the flash video player? If you're not sure, you can check by clicking "Settings" in th…
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Hey sorry for the video problems! These sorts of issues are really hard to fix because I don't see it on my side (the videos load fine for me), so it's tough for me to figure out what is happening for people where the videos are not loading well. …
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Black checkmarks Hey, this is my fault. It's from a batch of website improvements I pushed out last night. These website improvements normally can lead to formatting/color/layout issues for some students for a few hours. This time I forgot to r…
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This is my fault. It's from a batch of website improvements I pushed out last night. These website improvements normally can lead to formatting/color/layout issues for some students for a few hours. This time I forgot to refresh the webserver's…
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Awesome, that's a huge score improvement!
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Great I'm glad it's working better now, and thanks for the kind words!
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Damn, I started listening to the Intelligence Squared podcast. That is pure gold. Thanks for the recommendation!
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I love Radiolab and Planet Money. Totally worth listening to.
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Update: The fix for logging in with emails or passwords that have certain characters is now in the App Store. Sorry for the mishap, and thanks for letting me know about it!
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Good news: the fix for the hidden "Start" button on iPhone 4/4S is now in the App Store! If your phone didn't autoupdate the app already, you can do it by going to the "App Store" app, then tap "Updates" at the bottom, and click "UPDATE" next to th…
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Yeah that one was totally my fault. I cleaned up the UI a few hours before sending the latest update to Apple and totally forgot to test it on an iPhone 4/4S. Sorry! I sent in the fix on Tuesday night and it is currently under review by Apple. I…
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Strange, you should be able to use the same email and password. The "Try later" message appears when there are too many failed login attempts in a row. I just tested it with a new account and it worked for me. Perhaps one of the characters doesn…
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Thats great, I'm happy to hear it works now! Thanks for letting us know,
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Thanks for letting us know about this Brian! I tried to reproduce the problem, but the starring works for me - both on the "Score LSAT PrepTest" tab and the "Review by Question" tab. One possibility comes to mind. If you are not logged in, then y…
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Thanks for pointing that out! I checked it out and there is a bug in this version of the app. I worked out a fix for this and it will be available in the next update. It should be in the App Store in a couple of weeks. In the meantime, please …
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Sorry about that! We test the site on Android from time to time, but there are many different devices, operating system versions, and browsers on Android which makes it really tough. The videos are working for me right now on Nexus 7 2013, Android…
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We just put in a fix that we hope will help with this (only applies to lesson videos right now). Please try it out and let us know if it helps! More details here: http://classic.7sage.com/discussion/#/discussion/336/videos-fail-halfway-thru