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Elaine --Student Service--
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- Elaine --Student Service--
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@lsatplaylist Thank you! We've taken care of it.
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Hi @Demarkee727! Thanks for these suggestions! I've passed them on to the tech team.
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@ajroks08 Thanks for the extra info! We put out a change yesterday that changes the way Fresh Copies are done. Before, it would replace the current problem set with the new Fresh Copy. Now, you will have to tap a link to change to the Fresh Copy. W…
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@_Tzvi_ka I'm glad it's working now! Another thing that we've been seeing that @Lawster9 mentioned is that adblockers/plugins also sometimes interfere with our video player, so if you do use those plugins/extensions, try disabling them for 7sage.
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@ram2258 Hi there! You can adjust the time to +50% more time, +100% more time, or Unlimited by clicking the clock icon. See the screenshot below!
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@ajroks08 An update: we tried to reproduce the problem using both Windows 10 Chrome browser and the app on iPhone 8, but were unable to. Do you mind sharing some more details about what happened on your side so we can more closely match what is cau…
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@ajroks08 Have you tried force refresh (at the bottom of the screen)? If you have and the problem still persists, let us know your device, browser/app, anything else noteworthy. If you have any screenshots/screencasts, that would be super helpful! …
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@lsatplaylist Thanks for bringing this up! Edit: User and comment has now been deleted for spam
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@16guitar Good eye! That's actually a new fix that we've pushed out recently that we're still testing more widely now - the "simple" player seems to be fixing issues, but also it doesn't have the time cues and other advanced features. Basically, we'…
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Hi there! You can change the time in the digital tester before starting by clicking the "clock" icon. Here is a screenshot: https://imgur.com/ynzUcXQ Let me know if this doesn't fix your time issue!
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Hi there! We're currently working on possibly implementing this in the future! Unfortunately, we don't have a roll-out date or any other details yet, but we'll keep you updated.
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I'm really sorry to hear that you're having these issues! What do you experience when you try to use the highlighter? If you could take a screenshot or screencast and send to studentservice@7sage.com, that would be super helpful in helping us diagn…