Jeneta: Increasingly, I’ve noticed that when a salesperson thanks a customer for making a purchase, the customer also says “Thank you” instead of saying “You’re welcome.” I’ve even started doing that myself. But when a friend thanks a friend for a favor, the response is always “You’re welcome.”
"Surprising" Phenomenon
Why do we say “You’re welcome” when a friend thanks us for doing him a favor, but when a salesperson thanks a customer for buying something, the customer also says, “Thank you,” instead of “You’re welcome”?
Objective
The correct answer should tell us about a difference between the salesperson-customer context and the friend-friend context that could explain why a customer says “Thank you” whereas a friend says “You’re welcome.”
A
Customers regard themselves as doing salespeople a favor by buying from them as opposed to someone else.
This would lead us to expect customers to say “You’re welcome.”
B
Salespeople are often instructed by their employers to thank customers, whereas customers are free to say what they want.
Even if customers are free to say whatever they want, why do they say “Thank you” instead of “You’re welcome”? This answer doesn’t provide a theory.
C
Salespeople do not regard customers who buy from them as doing them a favor.
This relates to the salesperson’s motivations for she says. But it doesn’t tell us about the customer’s.
D
The way that people respond to being thanked is generally determined by habit rather than by conscious decision.
We have no reason to think that customers would develop a habit of saying “Thank you” instead of “You’re welcome.” This doesn’t provide a theory for how customers began to say “Thank you” to salespeople.
E
In a commercial transaction, as opposed to a favor, the customer feels that the benefits are mutual.
In the salesperson-customer context (commercial transaction), the customer feels benefited, which is why they say “Thank you.” In the friend-friend favor context, the person who does the favor doesn’t necessarily feel mutual benefit. This is why he says “You’re welcome.”
Some video game makers have sold the movie rights for popular games. However, this move is rarely good from a business perspective. After all, StarQuanta sold the movie rights to its popular game Nostroma, but the poorly made film adaptation of the game was hated by critics and the public alike. Subsequent versions of the Nostroma video game, although better than the original, sold poorly.
Summarize Argument
The author concludes that selling the movie rights for popular video games is rarely good for business. He supports this by noting that the film adaptation of Nostroma was hated by critics and audiences, and later versions of the game sold poorly, even though they were better than the original.
Identify and Describe Flaw
This is the cookie-cutter flaw of hasty generalization, where the author draws a broad conclusion based on too little evidence. Here, the author argues that selling the movie rights for video games is usually bad for business, but he only provides one example. Perhaps Nostroma doesn’t accurately reflect most video game movies. Maybe it was just a bad movie, and most video game movies are successful and boost sales.
A
draws a general conclusion on the basis of just one individual case
The author draws a general conclusion about selling the movie rights for video games on the basis of just one individual case: the Nostroma movie. But the Nostroma movie might not accurately reflect the business impact of most video game movie deals.
B
infers that a product will be disliked by the public merely from the claim that the product was disliked by critics
The author explicitly states that the Nostroma movie was hated by both critics and the public. He doesn’t assume that the public will dislike something just because critics disliked it.
C
restates as a conclusion a claim earlier presented as evidence for that conclusion
This is the cookie-cutter flaw of circular reasoning, where the argument’s conclusion merely restates one of its premises. The author doesn’t make this mistake. He draws his conclusion based on an example that is distinct from that conclusion.
D
takes for granted that products with similar content that are in different media will be of roughly equal popularity
The author doesn't assume that games and movies about similar content will be equally popular. If anything, he assumes that the movie version of a popular video game will be significantly less popular.
E
treats a requirement for a product to be popular as something that ensures that a product will be popular
This is the cookie-cutter flaw of confusing necessary and sufficient conditions. The author doesn’t make this mistake. In fact, he never presents a necessary condition for a product to be popular in the first place.
However, the writer gives no real reason to dismiss Lemaître's theory. What if it is adequate? What if the two theories are actually complementary? Simply pointing out that another theory makes the same prediction isn't enough to prove that Lemaître's theory is inadequate.