"This Coach is already assigned to the User" Cannot Link PrepPlus with account

rickyhuang.hexuan

Running into this problem when I try to link prepplus with account. I think this is due to previously linking prepplus with another 7sage account( an old one I thought I lost).

Would there be anyways to resolve this?

Best,
Ricky

tiana.kotys-1

You can just email 7sage and they will help you merge the accounts

Maureen --Student Service--

Hi @"rickyhuang.hexuan",
I am so sorry that you are having issues with your account. I just sent you an email to help resolve the issue. Please let me know if you haven't received it.