@d__villa Sorry, this must be frustrating.
Let's figure this out!
First, can you tell us what browser you're running? Are you on Windows or Mac?
Tagging @"Alan Cheuk"
Hi there, please see forum rule #5 as we prefer for specific LG questions to be posted on the LG explanation page.
For PT75.S4.Q21 (G4), the explanation page is here. You can post your question there!